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Accessibility Services

Prosperity Bank is devoted to providing services that meet ADA requirements and the needs of our customers with disabilities across its Banking Centers and ATMs. The services that we offer are:

Telecommunications Relay Service (TRS)

Callers who are deaf, hard of hearing, or have speech impairment may contact Prosperity through TTY (Teletypewriter) or other Operator Assisted Relay services. Dial 711 or your preferred Telecommunications Relay Service and connect to Prosperity at 1-800-531-1401.

Text Message & Chat Support

We offer text message and chat support during our regular business hours. Just send a text message to 832-966-7843 or click on the chat bubble on the right-hand side of the website, to chat with one of our support specialists immediately.

Email Support

We have a dedicated email that our support department monitors to handle inquiries and other banking-related questions. Emails are responded to in a timely manner and is handled during regular business hours. We look forward to receiving your email at contactus@prosperitybankusa.com

Secure Messages

We have a platform that allows secure messages to be sent through online banking. This can be accessed by logging into Online Banking by selecting Services and then Bank Mail.

Questions? Contact us today to learn more.

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