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Customer Assistance

At Prosperity Bank, all of your banking needs can be satisfied by our friendly and professional associates at your local banking center or by reaching out to one of our Customer Service Center representatives.

For questions regarding:

  • Loan and Deposit Products
  • Your Account
  • Other Bank Services
  • Location Hours and Accessibility

Please visit your local banking center, call our Customer Service Center during normal business hours, or chat with us on our mobile app or on our website.

Customer Service Center
Phone: 1-800-531-1401

International Callers, please dial: +1 806-741-3302

Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM

Please be advised hours may vary on bank holidays.


For Texas customers, please read Texas Compliance Notice for information about filing complaints about our money transmission or currency exchange product or service.

Electronic Banking Services

For Online Banking and Bill Pay questions or support, please contact your local banking center or Customer Service Center. Or, send us a secure email during regular business hours when logged into Online Banking by selecting Services and then Bank Mail.

Report Lost or Stolen Debit Card

To report a lost or stolen Prosperity Bank debit card during regular business hours, please contact your local banking center. For reporting after business hours, call 1-800-531-1401.

Prosperity Bank Main Offices Prosperity Bancshares, Inc.
1301 North Mechanic
El Campo, Texas 77437

Prosperity Bank Plaza
4295 San Felipe
Houston, Texas 77027

Corporate Office
80 Sugar Creek Center Blvd. 
Sugar Land, Texas 77478

Machine Readable Files:  Blue Cross Blue Shield of Texas creates and publishes the Machine-Readable Files on behalf of Prosperity Bank. To view, click here: Machine-Readable Files.

Holidays Observed by Prosperity Bank

We follow the Federal Reserve in determining our Bank Holidays Observed. Visit for a complete list.

Accessibility Service

For questions or support regarding accessibility and the services that we offer, please visit our Accessibility Services page here.

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